Help Center

Guides, tutorials, and support to help you preserve your memories

All Systems Operational

Quick Access

Jump directly to what you need

Talking Photos Try the demo
Journal Try the demo
Upload Files Try the demo
Vault Manager Try the demo

Common Issues & Solutions

Upload Problems
  • File not uploading? Check that your file is a supported format: JPG, PNG, GIF, WebP, TIFF, MP4, AVI, MOV, WebM, MP3, WAV, M4A, or PDF.
  • Upload seems stuck? Large files (especially videos) take time. Check your internet connection and try a smaller file first.
  • Error message? Note the exact message and contact us with details.
Login Issues
  • No magic link email? Check your spam/junk folder. Add [email protected] to your contacts.
  • Link expired? Magic links are valid for 15 minutes. Request a new one from the login page.
  • Wrong email? Make sure you're using the same email you signed up with.
Audio Recording Problems
  • Microphone not working? When your browser asks for permission, click "Allow". You may need to refresh the page after.
  • No sound in recording? Check that the correct microphone is selected in your browser settings.
  • Alternative: You can always upload a pre-recorded audio file (MP3, WAV, M4A) instead of recording live.
Sharing & Microsite
  • Microsite not visible? Check that sharing is enabled in your dashboard.
  • Family can't access? Make sure they have the correct link and know the security question answers.

Getting Started Guide

New to VideoAncestry? Follow these steps to start preserving your family memories:

1
Upload Your Photos & Videos

Go to Uploads and drag & drop your family photos, videos, and documents. Try the demo first →

2
Create Talking Photos

Visit Talking Photos to add your voice to photos. Record audio or type descriptions. Try the demo first →

3
Write Journal Entries

Use the Journal to write family stories and create a timeline of memories. Try the demo first →

4
Organize Your Vault

Use the Vault Manager to organize and manage everything you've uploaded. Try the demo first →

Frequently Asked Questions

Perpetual storage for your family memories. Upload photos, videos, audio, and documents once—we preserve them for 100+ years with encryption across geographically distributed data centers.

Talking Photos combine your photos with audio—your voice, your stories. Record or upload audio to bring any photo to life for future generations. Try the demo →

We're planning for perpetual storage—at minimum 100 years. Your memories are meant to outlast you and be passed down through generations.

Photos (JPG, PNG, TIFF), videos (MP4, MOV), audio (MP3, WAV, M4A), and documents (PDF, DOC, DOCX, TXT, MD). See the full list below.

All files are encrypted at rest and in transit. Your memories are stored across multiple geographically distributed data centers for redundancy. Only you control who can access them.

Yes! Create a private microsite that family members can access using knowledge-based questions only they would know—like "What street did Grandma grow up on?"
View All FAQ →

Still Need Help?

Describe your issue and we'll get back to you.

We typically respond within 24-48 hours
Supported File Types
Images

JPG, JPEG, PNG, GIF, WebP, TIFF

Videos

MP4, AVI, MOV, WebM

Audio

MP3, WAV, AAC, OGG, M4A

Documents

PDF, DOC, DOCX, TXT, MD

Need a different format? Let us know and we'll see what we can do.